Due to the high volume of emails we receive, please allow 3-5 business days for a response. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. We assist individuals with consumer-related issues we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Take a look at more stories and videos by Michael Finney and 7 On Your Side.ħOYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. ![]() If you have a debit card issue, let 7 On Your Side know. Three other viewers said someone stole their cards from the mail and were able to cash them in. A North Bay man said his card was drained after he used it at a supermarket. "Oh yes, I feel much better now thanks to you," he said.Īlready 7 On Your Side has received other fraud reports. The company referred 7 On Your Side's inquiries to the Franchise Tax Board, and after we reported the theft on Foreman's account, the refund finally arrived.įoreman finally got his refund - on a new card with no chip - so he cashed it pronto. Weeks passed and Money Network still had not mailed Foreman's refund. RELATED: Californians get inflation relief payments, but confusion arises about cards, issuing bank Officials said chips "are only one security measure" to protect the billions of dollars now flowing to households.Ĭalifornians are still reeling from massive fraud found in the Employment Development Department's distribution of unemployment benefits during the pandemic, when scammers drained millions in unemployment benefits from EDD debit cards. The Money Network® Mobile App is a convenient and secure way to keep track of your money on the go. The contract allows Money Network to issue cards without chips rather than wait for a supply. we learned the supply of chips is limited due to a nationwide shortage." Report a lost or stolen Card immediately so that a new one can be delivered. Before you can access your funds, you must activate your Service and create a new PIN. If you are contacted regarding your Account, call the number on the back of your Card. The Franchise Tax Board tells us it's a supply chain issue, saying "during the competitive bidding process. EXCEED Card is a prepaid card that offers Walmart Associates many benefits, such as fast direct deposits, flexible spending options, mobile wallet, security protection and financial tools. You will never be asked for your Account or PIN number by email or phone. I don't know why that ball got dropped," Foreman said. In fact none of the cards we've seen at 7 On Your Side have a chip either. RELATED: Californians reluctant to cash in their inflation-relief debit cards: Here's why In fact, the marketing materials show the card with a chip right there - embedded on the back of the California grizzly bear.įoreman shows us his debit card - no chip.
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